Your next step, made clearer.

No referral yet

Start with a conversation.

Call Solvum with your questions. You don’t need a referral number or completed paperwork just to ask about care.

For massage through VA Community Care, your VA care team must decide that the care is appropriate, arrange a referral and approve it before an appointment is scheduled.

You have a referral

Let’s review the details together.

Call our team before booking your first visit. A referral and an authorization are related, but having a referral doesn’t always mean the scheduling details are complete.

1. Tell us where you are in the process.

   Let us know that you have a VA referral and whether Solvum Health is the named provider. If you’re not sure, we can help you understand what to check.

2. We coordinate and confirm.

   We use HealthShare Referral Manager (HSRM) to coordinate VA referrals. We’ll review the approved services, authorization dates and visits before scheduling.

3. We help plan your visit.

   Once the authorization is confirmed, we’ll discuss a suitable appointment time, the length of your visit and what to bring.

Keep your VA authorization letter available if you have one. Please don’t upload, paste or send it through the general website contact form. Ask us how to share referral information.

Waiting or unsure

You can still ask for help.

If you’ve requested a referral but haven’t heard back, contact your VA care team or Community Care office about its status. You can also call Solvum to ask whether we’ve received referral information.

We can help explain what’s needed on our side. The VA determines approval and timing, so we can’t promise a referral outcome or a start date before authorization is confirmed.